Care is Our Core ValueTM
At Hiller, we operate on a WIN5 philosophy. We believe that our business is only successful when everybody wins – customers, employees, company, community and vendors alike. We aspire to deliver the kind of customer experience that Jimmy Hiller provided when he started the business, based on caring deeply about his customers. Care means living up to a standard of customer-focused behavior: personal attention and integrity; professional ethics; technical expertise; willingness to exceed expectations; an obligation to stand behind your work; and a commitment to being a motivated, purposeful, and hard-working individual. Value is found in how much we care and what we’re willing to do about it.
Family Owned and Operated Since 1990
Like most home service companies, the business started out as a one-man, one-truck operation. Launched in 1990 out of a duplex in Antioch, TN with just $500 and a single employee, 24-year-old Jimmy Hiller founded his company on tenets that no one else in Middle Tennessee had been offering, which are now signatures of the Hiller brand: requiring technicians to wear shoe covers, maintaining clean work areas, providing True Transparent Pricing, and round-the-clock repair services. With a customer base and service area that continues to expand on a near-daily basis thanks to referrals, an effective advertising campaign and an aggressive growth strategy, Hiller continues to stay focused on the foundation of our success: exceptional service, honesty and integrity.
Hiller provides residential and commercial service, installation, and repair throughout Tennessee, Southern Kentucky, and Northern Alabama. As the homeowners’ premier provider of choice with a 100% Satisfaction Guarantee of “Happy You’ll Be or the Service Is Free!TM”, Hiller is Tennessee’s largest residential plumbing, heating, air conditioning, and electrical services provider. Hiller, a 12-time honoree to the Inc. 5000 list of Fastest Growing Private Companies in America, employs more than 620 associates, runs a fleet of 480 “happy face” trucks across 14 locations, and has responded to nearly 2 million service calls.