The Hiller Story
Care is Our Core ValueTM
At Hiller our business is only successful when everybody wins – customers, employees and company alike. We aspire to deliver the kind of customer experience that Jimmy Hiller provided when he started the business, based on caring deeply about his customers.
Care means living up to a standard of customer-focused behavior: personal attention and integrity; professional ethics; technical expertise; willingness to exceed expectations; an obligation to stand behind your work; and a commitment to being a motivated, purposeful, and hard-working individual.
Value is found in how much we care and what we’re willing to do about it.
Family Owned and Operated Since 1990
Like most home service companies, the business started out as a one-man, one-truck operation. Launched in 1990 out of a duplex in Antioch, TN with just $500 and a single employee, 24-year-old Jimmy Hiller founded his company on tenets that no one else in Middle Tennessee had been offering, which are now signatures of the Hiller brand: requiring technicians to wear shoe covers, maintaining clean work areas, providing upfront and flat-rate pricing, and round-the-clock repair services.
With a customer base and service area that continues to expand on a near-daily basis thanks to referrals, an effective advertising campaign and an aggressive growth strategy, Hiller continues to stay focused on the foundation of our success: exceptional service, honesty and integrity.
Hiller provides residential and commercial service and repair throughout Tennessee, Southern Kentucky, and Northern Alabama. As the homeowners' premier provider of choice with a 100% Satisfaction Guarantee of "Happy You'll Be or the Service Is Free!TM" mantra, Hiller is Tennessee's largest residential plumbing, heating, air conditioning, and electrical services provider.
Recently named in the top 1% of Inc. 5000's List of Fastest Growing Companies and to Nashville Business Journal's "Best in Business" and "Fast 50" list, Hiller has more than 600 associates, runs a fleet of 480 "happy face" trucks across 14 locations, and has responded to almost 1.4 million service calls.
Meet Jimmy Hiller, CEO and President
Jimmy Hiller has built an extraordinarily successful, multi-state business on a simple yet powerful concept, “Care is Our Core ValueTM.” When he founded Hiller Plumbing in 1990, Hiller crafted a business model that focused on three essential elements: a high level of professional skill, a positive attitude and the integrity to do the job right. Customers responded to this straight-forward approach, and he rewarded them with a promise that, “happy you’ll be or the service is free.”
Jimmy continues to be actively involved in the day-to-day operation of Hiller, and has turned his focus to building a new generation of professionals whose commitment to the customer experience is driven by the core values on which his business was originally founded.
Jimmy Hiller cares about you. So, you can bet your Hiller professional knows his job is to make your experience with Hiller a happy one. Period. That’s Jimmy’s way. And it’s why he can personally guarantee you’ll be happy with Hiller. Should you have any questions, comments, or concerns regarding your plumbing, HVAC, or electrical service please contact Jimmy here.
Leaders in the Business of Caring.
CEO & President
Customer Care Manager
Chief Financial Officer
Chief Information Officer
Director of Human Resources
Director of Training
Hiller delivers an elevated service experience, focused on customer care. Technicians are trained and expected to provide the highest level of professional expertise along with an extra measure of personal attention and effort, to delight our customers, guaranteed.
Top 1% of Companies
12x Fastest Growing Private Companies Winner
Nashville Business Journal
Best in Business Award
Top 10 Contractors
Nashville Business Journal's
Nashville Business Journal's
Most Admired CEOs & Their Companies