HVAC Company in Florence, AL

Direct Answer: Hiller charges a flat $79 diagnostic fee, credited back to you when you book the repair with us.

After the technician identifies the fault, the repair price comes off a set rate sheet and goes to you for approval before the work starts. Homeowners across Lauderdale County see the whole number in advance instead of watching an hourly clock run.

Direct Answer: Florence Utilities buys its power from TVA, which puts local homeowners in line for TVA EnergyRight rebates worth as much as $1,500 on a qualifying heat pump.

Published amounts run to $1,500 on a TVA Preferred or geothermal heat pump, $800 on a high-efficiency heat pump or mini split at 17 SEER2 and up, plus smaller rebates on qualifying central air and tune-ups. The work must be done by a contractor in TVA’s Quality Contractor Network, and we handle the filing.

Direct Answer: Both work here, and the right answer usually comes down to whether your home already has natural gas service and how you want to handle the coldest nights.

Florence Utilities supplies both electricity and natural gas, so most homes can go either way. A heat pump handles the long cooling season efficiently and covers most of a North Alabama winter, with backup heat for freezing stretches. A gas furnace gives stronger heat on the coldest nights and pairs with a separate air conditioner. We run the numbers on your house rather than pushing one system.

Direct Answer: Yes. Hiller dispatches around the clock across Florence and the Shoals, taken in the order calls come in, with members moved up the list.

Our local fleet stays close to Florence neighborhoods, which matters in the stretch of July when everything fails at once. Club membership moves you up that list and drops the after-hours charge entirely.

Direct Answer: Yes. Alabama licenses heating and cooling contractors through the State Board of Heating, Air Conditioning and Refrigeration Contractors, and Hiller holds that license.

Our technicians also carry EPA Section 608 certification for handling refrigerants. Work in Florence and across Lauderdale County is permitted locally, built to the Alabama Residential Energy Code, and inspected before the job is signed off, including in the historic districts where an added layer of review applies.

Direct Answer: Yes. Every new residential system we install runs on R-454B, the low-GWP refrigerant now required under the federal AIM Act.

New R-410A systems came off the table at the start of 2026. Our installers are trained on R-454B and on the A2L leak-detection sensors that ship with the new equipment, so a replacement in Florence today meets the current federal standard and stays serviceable for its full life.

Weighing a full replacement?

Explore Florence Heat Pump Systems